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  • What is a coronavirus and how does it spread?

    The novel coronavirus is a respiratory virus.  It is mainly spread by airborne transmission when inhaling the droplets released from the infected airways, for example when coughing or sneezing, as well as droplets of saliva or nasal secretions. It can also spread when the infected touches a contaminated surface, such as a door handle. In this case, the infection transmits when you touch your mouth, nose or eyes with contaminated hands. 

  • What are the possible complications of a coronavirus infection?

    A novel coronavirus infection refers to acute respiratory viral infections (ARVI) and may have the same complications as other ARVI, including pneumonia, bronchitis, sinusitis and others.

  • How can foreign citizens get SNILS?

    Foreign citizen can obtain SNILS by going to the pension fund with a notarized copy of their passport. According to the information on the official PFR website: СНИЛС иностранным гражданам и лицам без гражданства (pfr.gov.ru) HQS can only get SNILS on the residence (ВНЖ) / temporary residence permit (РВП). 

    In practice, the Pension Fund does not refuse to issue a SNILS to anyone. SNILS will be issued on the same day. For correct registration it is recommended to have a notarized translation of your passport to fill in details in Cyrillic correctly. Please note that SNILS will be inactive for another 5 days, as checks are carried out on the foreign citizen, and the Pension Fund makes inquiries. 

    Be sure to check the correctness of your data. Entering the correct data is very important! All your personal information, including name spelling and phone number, must match across all accounts. 

    After registration at gosuslugi.ru it is necessary once again to apply in person to the Pension Fund in order to confirm the account (bring the notarized translation of the passport, the original passport and a copy of the migration card with you).

  • What should I do if my passport has changed since I got SNILS?

    You need to get the notarized translation of the passport, the original passport and a copy of the migration card, then to apply to the Pension Fund for the relevant update.

  • I have got SNILS but could not find myself in Gosuslugi/Mos.ru accounts. What can be the issue?

    Please note that many issues come from the name spelling, it has to be in Russian and every reference must be the same, i.e. what you enter for Mos.ru or Gosuslugi or where clinics may have entered your details into the system. Some people have even contacted Gosuslugi or the Ministry of Health to be told that possibly due to misspelling they do not show in the system. Even phone numbers given must match across all accounts.

  • I got vaccinated/recovered abroad. How can I obtain a QR-code?

    According to the current legislation, vaccination/recovery abroad does not automatically allow to obtain a QR-code. You need to pass through a PCR test in one of the clinics listed here: https://mosgorzdrav.ru/covid-test. If the result is negative, the QR-code can be obtained by foreign citizens using mos.ru/qr. A PCR test result and a respective QR-code are valid 48 hours. Also, if you have account on Gosuslugi, QR-code can be obtained on the basis of an antibody test (Question "How can I get a QR code via antibody test?").

  • I got vaccinated in a private clinic and I do not have an obligatory medical insurance polis. How can I obtain a QR-code?

    The QR-code can be obtained at mos.ru/qr. You need to check with your clinic whether it has submitted the data about your vaccination to the state information system. If you do not have SNILS, please follow the question "How can foreign citizens get SNILS?"

  • I got recovered from COVID-19 but I have not called for medical assistance. How can I obtain a QR-code?

    If you have not applied for medical assistance and/or have not got a positive PCR test, your illness has not been registered. The only way to get a QR-code in this case is pass through a PCR test in one of the clinics listed here: https://mosgorzdrav.ru/covid-test. If the result is negative, the QR-code can be obtained by foreign citizens using mos.ru/qr. A PCR test result and a respective QR-code are valid 48 hours. It’s also possible to obtain QR-code on the basis of an antibody test (Please see the question "How can I get a QR code via antibody test?").

  • I got recovered in Russia but outside Moscow. How can I obtain a QR-code?

    You can apply for a QR-code at mos.ru/qr. Your data will be verified with the regional and federal registers of cases, and if information about your disease is available, a QR code will be generated. If your data is not found, you need to contact the medical organization in which you were observed to check the submission of your data into the register. You can also get a printed version of certificate with information of illness through multifunctional center. (Please see question "How can I get a QR code in MFC?")

  • I got recovered in Moscow and I was provided with medical assistance by a private clinic. How can I obtain a QR-code?

    You can apply for a QR-code at mos.ru/qr. Your data will be verified with the regional and federal registers of cases, and if information about your disease is available, a QR code will be generated. If your data is not found, you need to contact the medical organization in which you were observed to check the submission of your data into the register.

  • I got vaccinated in GMS clinic but did not get a QR code.

    GMS has assigned 4 properly instructed people to work with QR-code related issues. The fastest and most effective way to get a response from GMS is to address the call centre via info@gmsclinic.ru, whatsapp +7 966 017 06 53 or tel. +7 495 781 55 77.

  • How can I get a QR code if I am coming to Moscow on a business trip/had a vaccine done abroad, and I do not have a SNILS?

    According to the current legislation, vaccination/recovery abroad does not automatically allow to obtain a QR-code. You need to pass through a PCR test in one of the clinics listed here: https://mosgorzdrav.ru/covid-test. If the result is negative, the QR-code can be obtained by foreign citizens using mos.ru/qr. A PCR test result and a respective QR-code are valid 48 hours.

  • How can I get a QR code at mos.ru?

    Day 1 


    1. Login/register with mos.ru 
    2. On a separate tab go to immune.mos.ru 
    3. Enter as a foreign citizen (second button), fill in details in Cyrillic, authorize via phone and continue. 
    4. This will fail, there is a button to appeal in the second paragraph, press this. 
    5. Your details from mos.ru will appear, for the box marked ONS put lots of zero’s and fill out the rest of the form as an appeal for a QR code. 
           a. You will need to attach scans of both sides of your certificate 
    6. Submit the appeal 
    7. Wait 1 day and you will get a response saying you have been approved. 

    Day 2 

    1. Login with mos.ru 
    2. On a separate tab go to immune.mos.ru 
    3. Enter as a Russian citizen (first button) and your personal details will auto-populate. Authorize by phone and continue 
    4. You will get your QR code! 
    4.1. The certificate on antibody test will be issued after the information is available on Gosuslugi.ru.

  • How can I get a QR code in MFC?

    If you were vaccinated with one of the Russian vaccines, you can get printed version of a certificate at multifunctional centers (МФЦ – многофункциональный центр). Foreign citizens and stateless persons or their legal or authorized representatives will also be able to apply to the MFC. It will be necessary to present a passport of a foreign citizen or other document confirming the identity of a foreign citizen.

  • How can I get a QR code via antibody test?

    Starting February 22, 2022, it will be possible to receive a QR-code via antibody test (IgG antibodies to COVID-19 pathogen). 

    An antibody test can be carried out in any licensed laboratory, which is linked to the Central Research Institute of Epidemiology of Rospotrebnadzor (i.e. has the technical ability to transmit data to www.gosuslugi.ru). 
    There are no requirements for the level of antibodies – their presence in the body is sufficient. 
    The certificate will then be valid for 6 months from the date of receipt of the test results. 
    The certificate cannot be reissued based on the results of the antibody test. 

    To get the certificate, a foreign citizen will need to enter the followinginformation on Gosuslugi website

    • Date of birth 
    • Number of the identity document or birth certificate 
    • Order number of the laboratory examination 

    The certificate will be generated automatically in Russian and English and can be sent by email and downloaded in PDF format. 
    Please kindly note that the spelling of your name, surname as well as your ID number, date of birth and other details that you will provide for test purpose need to be 100% identical with the same information in your account on www.gosuslugi.ru, otherwise it will not be possible to get the QR code.

  • What is SNILS?

    SNILS is a registration number in the Russian Pension Fund system.

  • Where foreign citizens can get vaccinated with Sputnik Light vaccine?

    Foreign citizens can get vaccinated at the following vaccination points – Migration Center in Sakharovo, Luzhniki and 25 state clinics that provide paid vaccination service. The full list is available here: mos.ru

  • Contact person: Olga Silnitskaya olga.silnitskaya@aebrus.ru
    Should you have any COVID-19 related questions please write to COVID19@aebrus.ru