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Сan I appeal the fine online?

In Moscow, it became possible to appeal fines for violating the self-isolation regime online, the Coronavirus Operational Headquarters said. One can submit a claim electronically on mos.ru, in the COVID-19 section.

It is possible to appeal a fine within 30 days from the moment it was issued. In the near future, standard forms of claims should appear on the website.

Do I need to carry a passport with me?

Under high alert regime, a citizen of the Russian Federation is obliged to carry an identity document with him and present it at the request of authorized officials (Decree of the Government of the Russian Federation of April 2, 2020). Such a document can be a passport, birth certificate (for persons under 14 years of age), a sailor’s identity card, diplomatic passport, military serviceman’s identity card, refugee certificate, military ID, official identification card (for prosecutors), a passport for travelling abroad, and a residence permit.

 

How long does the self-isolation restrictions will be on place?

To prevent the spread of coronavirus in Moscow, all the restrictions introduced are valid until May 31.

How can I check if a working pass is valid?

To check the validity period of the pass, you can use the special form on mos.ru. It is impossible to cancel a pass arbitrarily: it is canceled only if any data were entered incorrectly during the registration of the pass. If your pass is canceled, you will receive a message about it by e-mail or phone number indicated when applying.

I am an employer. Can I get digital passes for all my employees?

The employees need to get digital passes on their own. You will help your employees if you give them all the information about the company needed to obtain a digital badge.

My organization is not among those working under quarantine, but management asks to go to work for one day. How do I get a pass?

If your organization does not have the right to carry out activities with full-time participation of employees, you cannot issue a digital pass for employees.

If I submitted the incorrect employer's TIN but the pass has already been received, how to change the TIN?

The possibility of changing the pass data is not yet provided. It is necessary to issue a new pass.

Does the system check company’s TIN when issuing digital passes? Is there a determined list of enterprises where passes can be issued?

TIN verification is needed. There is no determined list of enterprises where passes can be issued. The possibility of obtaining a pass is established in each case.

What is a digital pass?

The pass is issued in electronic form and is a special code consisting of numbers and letters, the first 4 characters of which indicate the expiration date of the pass, the remaining 12 characters allow you to identify its owner and the purpose of the trip. The QR code on the pass provides quick verification of information by employees of regulatory authorities.

 

Which trips require a pass?

Obtaining a digital pass is required for travel on any type of personal and public transport - motorcycle, scooter, car, taxi, metro, commuter rail and ground public transport.

What are the categories of digital passes?

The following categories of digital passes are introduced:

1. Travel related to employment.

It is issued until April 30 inclusive in cases where the organization continues to work and the presence of an employee at the workplace is absolutely necessary.Allows trips to and from work, as well as business trips, such as courier delivery of goods. The number of trips is not limited.

2. Trips to medical facilities.

A pass of this category is issued for 1 day and allows a trip to a specific medical institution. The number of passes issued during the week is not limited. 

3. Trips for other personal purposes corresponding to the high availability mode (to the store, to the cottage, to the station, etc.).

A pass of this category is issued for 1 day and allows a trip to the destination and back. You can get this pass 2 times a week.

What about trips between Moscow and the Moscow region, between Moscow and other regions of the country?

Between Moscow and the Moscow region there will be a “roaming” of digital passes. For the trip "Moscow - Moscow Region" and back Muscovites need to order one pass on the portal mos.ru. Residents of the Moscow region order a pass for trips to Moscow and around Moscow on their website.

To travel to Moscow from another region, you must request a Moscow pass.

 

How to get a digital pass?

There are three ways to get a digital pass:

1. On the portal MOS.RU:

Select the service “Obtaining a digital pass for moving around the city”, fill in the necessary data, send an application. The system will display on the screen a special code that needs to be saved (record, take a picture or take a screenshot). At the same time, a pass will be sent to e-mail, if you specified it.

2. Send SMS to 7377 short number.

3. By phone +7 (495) 777-77-77.

For advice on obtaining passes, you can call +7 (495) 777-77-77.

Who does not need to receive digital passes?

Travel without a digital pass for official purposes is entitled to be made by military personnel, law enforcement officials, judges and other employees who have certificates established by the state.

Digital passes are not required for citizens under 14 years of age.

What additional information needs to be reported for travel by private car and public transport?

When applying for a digital pass for trips in a personal car, you must provide its state registration number. For travel in public transport, the application for a pass must indicate the number of the card "Troika" or "Strelka" (if available).

How to use a digital pass?

While traveling, citizens are required to present a passport and a digital pass (show a printout or a smartphone screen) at the request of officials who control the movement within the city.

Will personal data be protected?

The storage and processing of personal data collected for the issuance of digital passes will be carried out in accordance with the legislation on personal data. At the end of the high alert regime, information on issued passes will be destroyed.

Where am I allowed to go?

You may only walk to the nearest store or pharmacy. A nearby hypermarket may be reached by car or taxi.

For what reason am I allowed to get out of my apartment?

Moscow residents may leave their apartment to ride to work (only those allowed to work), seek emergency medical help or go to the nearest store or pharmacy. It is also allowed to walk with pets (at a distance of no more than 100 meters from the house) and take out garbage.

Online purchases may also be made without restrictions. Couriers are ready to deliver your items to the specified address.

Do I need to carry my passport with me?

Citizens of the Russian Federation shall carry a document confirming their identity. This can be a passport, birth certificate (for persons under 14 years of age), seaman's identity card, diplomatic passport, military ID card, refugee ID card, service certificate (for prosecutors), foreign passport or residence permit.

Where can I buy groceries?

Until May 1, all parks, libraries and other cultural institutions, entertainment venues, beauty salons, as well as cafes and restaurants are closed in the city (the exception is made only for those where you can buy takeaway).

Only food stores, pharmacies, pet stores, banks, delivery services, cell phone stores and retail outlets where you can buy essential goods are open.

How do I maintain a social distance?

When in public places, you should keep a distance: you should not approach other people at a distance of less than one and a half metres. To do this, special markings are used in stores, pharmacies and public transport.

Will there be additional assistance for the elderly and the sick?

Residents over 65 years of age, as well as those with chronic diseases will have their medicines (which are prescribed for free or at reduced prices) and medical devices (prescribed for free) delivered to them. Social workers and volunteers will be able to buy groceries, bring the medicine or help resolve other household issues for the elderly and the residents with chronic diseases. Applications are accepted by phone: +7 (495) 870-45-09. You can also use this phone number to order home delivery of free and discounted medicines and medical devices.

Residents who have a coronavirus infection will also have the antiviral medications delivered to their homes free of charge if those are prescribed. We recommend using delivery services to buy groceries and other services.

What if I leave for self-isolation for a different region? How are the services provided?

Delivery of medicines, food and essential goods is only possible in Moscow. Firewood or coal at a discounted price may be delivered to a summer house in the Moscow region if Moscow residents over 65 years of age or residents with chronic diseases decide to stay in their summer house during the period of self-isolation.

How to become a volunteer?

To join the team of social volunteers and help elderly people in quarantine, leave an application on this page. Or call the hotline of the social development department at +7 (495) 870-45-09.


A married couple of pensioners over 65 years of age is in self-isolation. Is the service by phone +7 (495) 870-45-09 provided for each person?

A request is made for each person.

What about the people who are usually visited by nurses?

Social workers continue to provide full assistance, while observing all precautionary measures. All employees are provided with face masks, disposable gloves and antiseptics.

How does a social worker deliver groceries?

An employee of the social service centre will help make an order in an online store or bring products to your home. Before every visit, an employee of the social service centre will make a preliminary call, introduce him- or herself, discuss the details of the order and the time of his or her arrival.

He or she will carry a service certificate. At the specified time, the employee will arrive at your home to receive the amount needed for the purchase. Then, the order will be delivered to your home and the final payment will be made. All actions of the social workers are performed in compliance with the safety rules.

Are there any benefits for those in self-isolation?

One-time targeted social benefit will be paid to residents over 65 years of age and persons with chronic diseases who are over 18 years old: they will receive four thousand rubles. Two thousand rubles has already been paid in advance, and another two thousand rubles will be paid as planned on April 14 provided that the regime of self-isolation is complied with in good faith.

A regional compensatory payment is also being introduced for unemployed people who have had 60 days of work experience in 2020 and who did not lose their jobs due to violations of labour discipline. Total amount of the unemployment benefit and the new payment will be 19,500 rubles per month

How will the payment be made for the elderly, people with chronic diseases and the unemployed?

For residents over 65 years of age, it will be transferred to an account used for monthly pension and other social benefits. The payment is due to both working and non-working pensioners aged 65 and older. You do not have to apply for payment. Recipients of payments through post offices will also receive payments without application and have them delivered to their homes.

For people with chronic diseases who are over 18 years old and are in self-isolation, payment will be made after contacting the hotline by phone: +7 (495) 870-45-09. No personal application is required, just a call; the person will be contacted by an employee of the district department of social services at the place of residence.

Moscow residents who become unemployed during the restrictive measures and within 30 days after their cancellation will be assigned a compensatory payment in the amount of 19,500 rubles per month. It can also be applied for by those who complete professional training or additional vocations education as delegated by the
employment centre of the city of Moscow.

For those who became unemployed before March 31, 2020, regional compensation will be paid automatically without any applications. Others will have to register at the employment centre in Moscow. The
online application should be accompanied by proper scans of the following documents: passport, employment record, education document and certificate of average earnings for the last three months at the last place of employment.

Only those who have permanent registration in the capital city are allowed to register for unemployment in the employment centre of the city of Moscow.

People with what chronic diseases are entitled to the benefits?

According to the mayor's decree, payments are made to people with the following diseases:

• insulin-dependent diabetes;
• chronic lung diseases (asthma);
• bronchiectasis;
• pulmonary heart and pulmonary circulation disorders;
• presence of transplanted organs and tissues;
• chronic kidney disease;
• malignant neoplasms;
• heart attack and stroke survivors.

What organisations will still work?

Continuously operating companies, companies that perform urgent repair and loading and unloading operations and companies that help fight the spread of coronavirus will continue to function. Other companies should make lists of employees who continue to ride to the office, those who have been transferred to remote work and those who is not working (with their salaries saved).

Am I allowed to go to a store or walk my dog while in self-isolation?

You are allowed to leave your apartment only in the following cases:

• seeking emergency medical care and in case of direct threats to one's life and health,
• riding to work if you have not been transferred to remote work,
• shopping at the nearest store or pharmacy,
• walking pets at a distance of no more than 100 meters from the place of residence (stay),
• taking out garbage.

Please remember that compliance with self-isolation is monitored, including video surveillance system.

Elderly Moscow residents who remain in quarantine may contact the hotline if they need medicine or groceries. They will also be helped to resolve other everyday issues. Operators receive calls daily from 08:00 to 21:00 by phone: +7 (495) 870-45-09.

If only a certain number of people are allowed to enter the store, how will they avoid jostling at the door?

Stores and other retail outlets are responsible for complying with the measures described in the decree of the mayor of Moscow. They shall not only ensure that the distance inside the store is maintained, also by using special markings, but also organise proper waiting areas so that visitors can maintain a social distance while waiting to enter the store.

Am I allowed to go out jogging provided that I do not contact other people, try to run around them, while keeping a distance of at least two metres? Am I allowed to just run around the house by myself?

No, it is not allowed: in order to prevent the spread of coronavirus infection, you now must maintain self-isolation.

Am I allowed to go to the sports grounds at home for sports?

No.  Coronavirus infection can land on surfaces, including sports equipment.

Will there be restrictions on getting on public transport?

Public transport will continue to operate as normal. The decree does not provide for any restrictions on traffic of personal, official or special vehicles either. In transport, passengers shall stay at least 1.5 metres apart from each other.

Am I allowed to go from Moscow to the Moscow Region?

Yes, you are. You can also go back from the Moscow Region to Moscow.

How can I visit a doctor?

Hospitals and clinics are now open only for emergency care. In case of any symptoms of diseases and conditions that require a doctor's examination, it is best to call the doctor to your home. A therapist or a general practitioner (for adults) or pediatrician (for children) will answer the call.

I need medication under a discounted prescription, but my prescription has expired. What should I do?

You should call a doctor to your home for a new prescription and then call the hotline of the social development department at +7 (495) 870-45-09 to order the delivery of the medicines.

What should I do with my scheduled operation?

Surgical, cancer care, chemotherapy, radiotherapy, hemodialysis and a number of other types of medical care are still provided. However, the decision on whether it is that urgent is made by the attending doctor: it is the doctor who can determine whether it is really worth to perform surgery, therapy or research at this time of increased risk of infection with the coronavirus.

What should I do if I have a child at school?

All school classes are temporarily suspended in Moscow until May 1. Such services as Moscow E-School (Russian: Московская электронная школа), Moscow Educational TV Channel (Russian: Московский образовательный телеканал), Russian E-School (Russian: Российская электронная школа) and other educational Internet resources will help students keep up with the school curriculum.

For the complete list of such services, as well as the schedules of webinars for teachers, instructions and services for organising lessons and conducting classes and hobby clubs, see the dedicated
portal for distance learning support to help teachers.

Thanks to modern information technologies, teachers can communicate with children in group video chats, and students can receive materials for studying, as well as tasks for self-study.

In addition, if parents decide so and if necessary, certain groups of no more than 12 kids may be organised for primary school students.

Colleges, additional education institutions and sports schools also do not accept any students. Distance learning will be available for students if so decided by the administrations of the institutions.

I am unemployed. What should I do?

Moscow residents who become unemployed during the restrictive measures and within 30 days after their cancellation will be assigned a compensatory payment in the amount of 19,500 rubles per month. It can also be applied for by those who complete professional training or additional vocations education as delegated by the employment centre of the city of Moscow.

You can apply for compensatory unemployment benefit
online. You do not have to walk with your documents to any departments.

In order to register, your online application should be accompanied by proper scans of the following documents: passport, employment record, education document and certificate of average earnings for the last three months at the last place of employment.

Only those Moscow residents who are recognised as unemployed and have been involved in employment and other activities recognised by the law of the Russian Federation On Employment in the Russian Federation for at least 60 calendar days in 2020 are allowed to claim compensation. For those who became unemployed before March 31, 2020, regional compensation will be paid automatically without any applications.

Only those who have permanent registration in the capital city are allowed to register for unemployment in the employment centre of the city of Moscow.

Will any vet clinics operate? My pet has some procedures scheduled; am I allowed to leave my home to visit a veterinary clinic?

You may leave your apartment and visit a veterinary clinic only if it is absolutely necessary after consulting a veterinary professionals by phone. State veterinary clinics will operate in the pre-registration mode through the portal mos.ru in the Услуги (Services) tab of Окружающая среда и животные (Environment and Animals) section or the Public Services of Moscow (Russian: Госуслуги Москвы) mobile app.

You can get find out the open hours of the veterinary clinic in the course of the appointment process. If appointment at the clinic is closed, the owner of a pet should choose another clinic.

Preliminary appointment enables it to effectively distribute the doctor's work time, avoid queues and congestion of visitors in a closed room. When visiting a veterinary clinic, you should maintain a social distance from other people of at least 1.5 metres.

To consult on veterinary issues, call a doctor to your home, also for scheduled procedures, call the emergency veterinary assistance phone number: +7 (495) 612-04-25.

How can I treat myself at home?

A significant proportion of patients with coronavirus infection do not show severe symptoms of the disease, so they can be treated at home. A special regulation has been developed for this purpose.

During the examination, the doctor determines the patient's condition. If the patient has severe symptoms or belongs to risk groups (age over 65, chronic diseases, pregnancy), then such patient will receive medical care in a hospital. The doctor also assesses the condition of those living with the patient. If any of them belongs to the risk groups, the patient is sent to the hospital. This is necessary to keep his or her family safe.

If the patient stays at home, then he or she signs an informed consent not to violate the self-isolation regime and to follow the instructions of doctors. In addition, all individuals who live with the patient receive orders from the chief state sanitary doctor of Moscow. They shall self-isolate for 14 days. If the patient is treated at home, then a two weeks period is counted from the moment of full recovery of the patient. If the patient is sent to the hospital, 14 days are counted from the last contact with the patient.

What if the hotline operator does not answer for a long time?

There is a unified information service in operation in Moscow at +7 (495) 777-77-77. However, in order to resolve any issues related to coronavirus such as registration of sick leave, receiving various types of social assistance, call the hotline at +7 (495) 870-45-09. Indeed, in recent days, there has been a huge number of calls to the hotline recorded, so it worked intermittently.

Why do organizations and individual entrepreneurs need to report their employees?

In order to prevent the spread of a new coronavirus infection, COVID-2019 in Russia, the days until April 30 are declared non-working.

In Moscow, continuously operating organizations, organizations that perform emergency repair and handling operations, and companies that help combat the spread of coronavirus continue to operate.

Other organizations and individual entrepreneurs can continue their work, observing sanitary standards, if their activities are not temporarily suspended. However, in accordance with the Decree of the Mayor of Moscow dated April 4, No. 39-UM, they must provide information about the organization, type of activity, actual addresses where employees continue to work. You also need to specify the number of employees, grouping them according to the mode of work: working remotely, continuing to go to the office (without the possibility of switching to remote work), transferred to the non-working mode with salary saved.

Please note: if all employees work remotely, it is not necessary for a legal entity to provide such information.

What is a coronavirus and how does it spread?

The novel coronavirus is a respiratory virus.  It is mainly spread by airborne transmission when inhaling the droplets released from the infected airways, for example when coughing or sneezing, as well as droplets of saliva or nasal secretions. It can also spread when the infected touches a contaminated surface, such as a door handle. In this case, the infection transmits when you touch your mouth, nose or eyes with contaminated hands. 

What are the symptoms of coronavirus?

The main symptoms of coronavirus are:
- Fever
- Sneezing
- Cough
- Shortness of breath
In the majority of cases, these symptoms are typical for common ARVI, not coronavirus.

How is coronavirus transmitted?

Transmission routs are: 
1. Airborne transmission (the virus is released when coughing, sneezing, talking) 
2. Contact transmission (through sharing everyday items)  

What are the ways to prevent coronavirus?

The most important thing you can do to protect yourself is to observe personal hygiene rules and avoid visiting public and crowded places. 
Keep your hands clean, wash them frequently with soap and water, or use a hand sanitiser. 
Try to avoid touching your mouth, nose or eyes with unwashed hands (we usually do it unconsciously on average 15 times an hour). 
At work, regularly clean surfaces and devices that you touch (computer keyboard, general office equipment panels, smartphone screen, remote controls, door handles and handrails). 
Carry disposable tissues with you and always cover your nose and mouth when you cough or sneeze. 
Do not eat any food items (nuts, chips, cookies and other snacks) from shared packages or dishes if other people dipped their fingers in them. 
Explain your children how germs spread and why good hand and face hygiene is important. Tell your children about coronavirus prevention.  Air out the room frequently. 
If you experience symptoms similar to those caused by the coronavirus, stay home and call a doctor. 

Do face masks protect against infectious diseases?

Using a disposable medical mask reduces the risk of catching airborne transmitted viral infections (when coughing, sneezing).  All ARVI patients must wear a mask, the mask must be replaced several times a day. 

How long does it take for coronavirus symptoms to appear?

The symptoms may appear within 14 days after being exposed to an infected person. 

What are the possible complications of a coronavirus infection?

A novel coronavirus infection refers to acute respiratory viral infections (ARVI) and may have the same complications as other ARVI, including pneumonia, bronchitis, sinusitis and others.

Where can I get a coronavirus vaccine?

Currently no vaccine to prevent the novel coronavirus has been developed, scientists in Russia and around the world are working at its development. 

Where can I get tested for coronavirus?

No independent testing for coronavirus is provided! Subject to testing are: 
 You can only get tested for coronavirus if it is medically required and prescribed by a physician of a medical organization (clinic, hospital or ambulance). Only those who belong to risk groups are tested in order of priority: 
1) persons with signs of ARVI who have returned from one of the high-risk countries within the last 14 days (China, South Korea, Iran, USA, Great Britain, the European Union*, Ukraine, Belarus and all European countries outside the European Union) or who have been exposed to an infected person or one arrived from the above mentioned countries;
2) persons with the signs of ARVI and a diagnosed pneumonia;
3) persons with the signs of ARVI older than 60 years;
4) persons with signs of ARVI and chronic underlying health condition (cardiovascular diseases, diabetes, cancer, endocrine diseases);
5) persons who have returned from one of the high-risk countries within the last 14 days (China, South Korea, Iran, USA, Great Britain, the European Union*, Ukraine, Belarus and all European countries outside the European Union) or who have been exposed to an infected person or one arrived from the above mentioned countries;
6) persons with symptoms of ARVI.
*The following countries belong to the European Union: Croatia, the Netherlands, Romania, France, Bulgaria, Luxembourg, Italy, Cyprus, Germany, Estonia, Belgium, Latvia, Spain, Austria, Lithuania, Ireland, Poland, Greece, Slovenia, Denmark, Slovakia, Sweden, Malta, Finland, Portugal, Hungary, Czech Republic.

Can I get tested for coronavirus if I want to or should it be prescribed?

Testing for coronavirus is only possible when medically required and prescribed by a physician of a medical organization (clinic, hospital or ambulance).  Only those who belong to risk groups are tested in order of priority: 
1) persons with signs of ARVI who have returned from one of the high-risk countries within the last 14 days (China, South Korea, Iran, USA, Great Britain, the European Union*, Ukraine, Belarus and all European countries outside the European Union) or who have been exposed to an infected person or one arrived from the above mentioned countries;
2) persons with the signs of ARVI and a diagnosed pneumonia;
3) persons with the signs of ARVI older than 60 years;
4) persons with signs of ARVI and chronic underlying health condition (cardiovascular diseases, diabetes, cancer, endocrine diseases); 
5) persons who have returned from one of the high-risk countries within the last 14 days (China, South Korea, Iran, USA, Great Britain, the European Union*, Ukraine, Belarus and all European countries outside the European Union) or who have been exposed to an infected person or one arrived from the above mentioned countries;
6) persons with symptoms of ARVI 
*The following countries belong to the European Union: Croatia, the Netherlands, Romania, France, Bulgaria, Luxembourg, Italy, Cyprus, Germany, Estonia, Belgium, Latvia, Spain, Austria, Lithuania, Ireland, Poland, Greece, Slovenia, Denmark, Slovakia, Sweden, Malta, Finland, Portugal, Hungary, Czech Republic.

Which countries are considered high-risk?

The list of high-risk countries is available on the websites of the WHO and Rospotrebnadzor of the Russian Federation.  These countries have reported at least one confirmed case of coronavirus. The Moscow Mayor's decree (as of March 23, 2020) listed the highest-risk countries. These include: China, Iran, South Korea, USA, Great Britain, the states of the European Union *, Ukraine, Belarus and all European countries outside the European Union.  Citizens arriving from these countries, as well as people living with them, must observe the following requirements. Those who came from these countries should call the Department of Healthcare hotline 8 (495) 870-45-09, report their arrival, leave their contact details and self-isolate, that is, stay at home. If they need a sick leave to provide to their employer or educational institution, they need to inform hotline operator by calling the above mentioned phone number. Their family should also stay in self-isolation. 
*The following countries belong to the European Union: Croatia, the Netherlands, Romania, France, Bulgaria, Luxembourg, Italy, Cyprus, Germany, Estonia, Belgium, Latvia, Spain, Austria, Lithuania, Ireland, Poland, Greece, Slovenia, Denmark, Slovakia, Sweden, Malta, Finland, Portugal, Hungary, Czech Republic.

What is prohibited during quarantine?

You must not leave your home, go to school or work. If you need a sick leave, please call the Department of Healthcare hotline 8-495-870-45-09. Your sick leave will be delivered by a courier right to your place. Please note that self-isolation must also be maintained by people living with you. The risk of infecting family members reduces provided you follow a good hygiene, such as using a mask, individual kitchenware, washing your hands frequently and using skin sanitisers, airing the room regularly. 

How long will the daily doctor’s visits last?

The number of doctor visits is determined individually in each case throughout the entire quarantine period (14 days). 

If I am isolating, should my family members who have not visited dangerous countries also stay at home?

Yes, self-isolation must be maintained by people living with you. The risk of infecting family members reduces provided you follow a good hygiene, such as using a mask, individual kitchenware, washing your hands frequently and using skin sanitisers, airing the room regularly. 

How much does it cost to stay at a hospital?

Medical care for all patients with suspected novel coronavirus infection is provided free of charge. 

How am I diagnosed and how long does it take? Is it true that there are three stages? What are they?

One test is not enough for a diagnosis. If a person does not have any ARVI symptoms, he or she is tested twice.  If there are any ARVI symptoms, there will be at least three tests.

What tests are taken to diagnose this infection?

Novel coronavirus infection is diagnosed using molecular genetic methods — PCR (polymerase chain reaction). This includes nose and oropharynx swab, with other tests as prescribed by a doctor.

How are people treated while they are waiting for their test results? What medications do they take?

Treatment is prescribed by a doctor depending on the symptoms in accordance with Russian and international recommendations. Self-treatment is prohibited.

Why patients with suspected coronavirus stay in the same room and are not isolated from each other?

When coronavirus infection is suspected, those who returned from international travelling or had contacted the infected people in the same period of time are hospitalized in private or semi-private rooms. As soon as one of them tests positively for coronavirus infection, the patient is immediately isolated.

When are patients taken to a hospital with suspected coronavirus?

Patients are taken to a hospital in compliance with the Resolution of the Chief Sanitary Officer of the Russian Federation (No. 5 On Additional Steps to Reduce the Risks of Importation and Spread of a Novel Coronavirus Infection (2019-nCoV as of 02.03.2020)).

Who must be hospitalized with a patient?

The decision on whom to take to a hospital is made by the examining doctor, depending on the severity of the condition and the proximity of contacts with the patient.

How are rooms disinfected at hospitals with suspected coronavirus patients?

All areas of the hospital are disinfected at least twice a day with disinfectants and physical methods of disinfecting air and surfaces (germicidal lamps and air disinfectors).

Why are doctors allowed to leave the hospital although they have been in contact with patients?

Medical staff use personal protective equipment (masks, respirators, gloves and medical caps). At the end of each shift, they dispose of this equipment and undergo a full sanitary treatment (shower with detergents and disinfectants).

Are relatives allowed to visit a patient isolated in a hospital?

When a patient is isolated, visits are prohibited. These steps are aimed at preventing the spread of the disease. However, all hospital patients may use a mobile phone to contact their relatives at any time.

Can I use my phone while in isolation?

Yes, all hospital patients may use a mobile phone to contact their relatives and for other purposes at any time.

Can relatives bring food and other necessities to the hospital?

Relatives can bring food and personal things to patients, However, there are a number of restrictions you can check by calling the hospital's inquiry office.

Can I get a sick leave for the period of self-isolation?

Everyone arriving from China, South Korea, Iran, USA, Great Britain, European Union countries*, Ukraine, Belarus and all European countries that are not members of the European Union as well as persons living with them must stay at home quarantine for 14 days and leave their contact details by phone number of the Department of Healthcare hotline 8 (495) 870-45-09.  The hotline operators will also tell you how to get a sick leave.  They will register your request, and a courier will deliver your sick leave to your place within two days. Sick leave will be issued to healthy people regardless of their general health condition. If a few family members arrived from high-risk countries, their sick leave will be registered upon one request. Please note that people living with you must self-isolate even if they did not travel with you. Also, self-isolation must be maintained if you have been exposed to someone who has a novel coronavirus infection. The sick leave procedure for self-isolated people is temporary and will be in effect until April 1, 2020. If you feel unwell during the self-isolation, you must call a doctor or an ambulance as soon as possible, informing them that you have recently arrived from the USA, Great Britain, the countries of the European Union*, Ukraine, Belarus and all European countries that are not members of the European Union. It is important that you DO NOT VISIT a health care facility
 *The following countries belong to the European Union: Croatia, the Netherlands, Romania, France, Bulgaria, Luxembourg, Italy, Cyprus, Germany, Estonia, Belgium, Latvia, Spain, Austria, Lithuania, Ireland, Poland, Greece, Slovenia, Denmark, Slovakia, Sweden, Malta, Finland, Portugal, Hungary, Czech Republic.

Who controls employers in respect of mandatory thermometry and compliance with the Mayor’s Decree, what is the penalty for non-compliance?

Workers who are obliged to maintain self-isolation at home must also be prevented from attending the workplace and the territory of the organization by employers (heads of organizations and individual entrepreneurs). Under the Code of Administrative Offences of the City of Moscow, violation of the requirements entails administrative responsibility and a fine imposed on officials of organisations. Under Article 3.18. of the Code of Administrative Offences of the City of Moscow violation of the requirements established by regulatory legal acts of the city of Moscow in the field of protection of the population and the city’s territories from emergency shall entail the administrative fine on officials in the amount of four thousand to five thousand rubles. The protocols on the commission of such an offense are drawn up by Department of Civil Defence and Emergency Situations of the City of Moscow, and the cases are considered by the Administrative Commission for Administrative Offenses under the Government of Moscow.

Does the Decree apply to citizens of other countries?

The decree adopted on March 5 applies both to citizens of the Russian Federation and foreign citizens who arrive in Moscow from high-risk countries.  If they arrive in Moscow for more than 14 days, they will have to spend this time in isolation and then are allowed to return to regular life in the city. If they stay for less than 14 days, they still must spend the entire time in Moscow in isolation at the place of stay. And after this period is over, even if it lasts less than 14 days, they should return to their country. From March 18 to May 1, the entry into the territory of the Russian Federation of foreign citizens and stateless persons was temporarily suspended.

Can a resident of the Moscow region working/studying in Moscow receive a sick leave?

Yes, you can get sick leave if you live in the Moscow region and work/study in Moscow.
To obtain a sick leave, please call the Department of Healthcare hotline 8 (495) 870-45-09 and select one of the 11 proposed Public Service Centers located in each district of the city of Moscow for service.
On the last day of quarantine, you will be able to come to the selected Public Documents Center "My Documents" and get your sick leave for subsequent closure in the clinic at the place of assignment.

What body temperature is sufficient for the employee to be suspended from work?

Recommended body temperature is 37 degrees.

I missed receiving a sick leave, I was not at home (walked a dog, did not hear the door bell, was sleeping, otherwise). What should I do now?

You MUST observe self-isolation for 14 days.
The sick leave is delivered by couriers at the place of the ACTUAL LOCATION, which you listed in the questionnaire. In the case of your absence, this means that you have violated the self-isolation. In this case, a corresponding mark about the violation of the self-isolation is made and delivery of the sick leave is not repeated.

Mass text messaging to quarantined/self-isolated people

Texted by the Moscow Department of Healthcare.
The purpose of messaging is to inform those who are quarantined (self-isolated) about completing the sick leave procedure.
You can complete your sick leave on the last day of quarantine at the “My Documents” public service centers of the Tverskaya, Dorogomilovo or Zamoskvorechye districts.
1. The center of public services "My Documents" of the Tverskaya district is located at: Nastasinsky Lane, building 7 (metro stations Tverskaya, Pushkinskaya, Chekhovskaya).
2. The center of public services "My Documents" of the Dorogomilovo district is located at: Kievsky Station Square, building 2 (6th floor), the shopping center "Evropeisky".
3. The center of public services "My Documents" of the Zamoskvorechye district is located at Bakhrushina Street, building 13 (Paveletskaya metro station).
Public service centers are open daily from 8 am to 8 pm.

Contact person: Olga Silnitskaya olga.silnitskaya@aebrus.ru
Should you have any COVID-19 related questions please write to COVID19@aebrus.ru